Real Leaders Don't Boss Page 18
Tichy, Noel M., and Eli Cohen. “GE’s Crotonville: A Staging Ground for Corporate Revolution.” The Academy of Management EXECUTIVE III, no. 2 (1989).
———. The Leadership Engine. New York: Collins Business Essentials, 2007.
Vogel, Steve. “Saluting the Admiral Who Steered the Navy.” The Washington Post (January 11, 2000), B01.
Walsh, Bill, Steve Jamison, and Craig Walsh. The Score Takes Care of Itself. New York: Portfolio, 2009.
Weick, Karl E., and Kathleen M. Sutcliffe. Managing the Unexpected. San Francisco, Calif.: Jossey-Bass, 2001.
Weiss, Alan. “Good Enough” Isn’t Enough...: Nine Challenges for Companies That Choose to Be Great. New York: AMACOM, 2000.
Weiss, Kenneth R. “No Longer the University of Second Choice.” Los Angeles Times Magazine (September 17, 2000).
Welch, Jack. Winning. New York: HarperCollins, 2005.
Whitehead, Don. The Dow Story. New York: McGraw-Hill, 1968.
Woodall, Marian, K. Thinking on Your Feet. Bend, Oreg.: PBC, 1996.
Zenger, John H., and Joseph Folkman. The Extraordinary Leader. New York: McGraw-Hill, 2002.
Helpful Websites and Blogs
Aaker on Brands (www.prophet.com/blog/aakeronbrands): A blog from David Aaker, recognized authority on brands, and vice chairman of Prophet, global strategic brand and marketing consultants.
Eich Associated (www.eichassociated.com): Strategic branding, marketing and communications, and management coaching firm headed by author Ritch K. Eich.
Harvard Business Review Blog Network (http://blogs.hbr.org): A series of blogs from all kinds of business, management, and leadership experts, along with others.
Hay Group (www.haygroup.com/ww/Index.aspx): Global management consulting firm with lots of useful information on leadership, management, business strategies, and more.
Leadership At Work/Harvard Business Review (http://blogs.hbr.org/baldoni/): A blog by John Baldoni, leadership expert, consultant, author, and executive coach; more blogs from Baldoni at www.johnbaldoni.com.
McKinsey Quarterly (https://www.mckinseyquarterly.com/home.aspx): An online business journal of business management strategy articles, surveys, and interviews from global business management and consultants, McKinsey & Company.
Seth’s Blog (http://sethgodin.typepad.com/): A blog from Seth Godin, top-selling author, marketing expert, and leadership guru.
Work Matters (http://bobsutton.typepad.com/): A blog by Robert (Bob) Sutton, professor of management science and engineering at Stanford University, and an expert on the psychology of business and management.
Index
Abbott Laboratories, 122, 134
Adversity, 144–147
AIG, 44, 174
Alexander, Kathryn, 157
Ali, Muhammad, 147
Alioto, Mario, 191–192
Alsop, Ron, 43
Alter, Karen, 157
Ames, Larry, 102, 153–154
Andres, Mike, 190
Approaches to leadership, 42–44
Arndt, Vicki, 31
Arrogance, 55
Assessment, 115
Baker, Dusty, 130–131, 132
Baker, Howard, 188
Baltimore Colts Marching Band, 179
Barnes, Melody, 186
Barrymore, Drew, 147
Beachler, Kenneth, 105–106
Bench strength, 156
Bennis, Warren, 105
Benson, Jerry, 88
Bernanke, Ben, 85
Blackwood, R. Duke, 92
Blue Shield, 191
BMW, 134
Bollinger, Lee, 107–108
Boss, leader vs., 53–54
Bosses, health and, 37–38
Bradbury, Michael, 38, 39, 43, 68–69, 167–168, 170, 195
Brandon, David, 124–125, 168–169, 180
Brin, Sergey, 68
British Petroleum, 166
Bryant, Dennis, 36
Bullies, 56
Burdick, Eugene, 54
Calendar integrity, 75
Change, 73–74, 141–143, 171, 195
Character, 165–183
Chelsea Milling, 20, 33–34, 41, 73
Churchill, Winston, 39
Clinton, Bill, 62, 167–168, 170
Coats, Dan, 101
Commitment, 104, 163
Communication, 53, 83–98
Community, 125–126
Compensation, 197
Complacency, 140
Conference Board, The, 26, 27
Conflict, 53
Consensus, 187
Contrarian’s Guide to Leadership, A, 105
Conviction, 179 Copy This!, 146
Corbin Design, 70
Corporate culture, 123–125, 194
Credibility, 176–178
Crisis, 145
Crowe, Jr., William J., 142–143
Darling, Larry, 149
Deming, W. Edwards, 86
DeVos, Rich, 40, 192
Doan, Leland, 88, 188–189
Domino’s Pizza, 21, 100, 125
Dow Chemical, 188 Dow Story, The, 188
Dow, Alden B., 158
Dow, Herbert, 158
Drive, 187
Drucker, Peter, 145
Economic challenges, 45–46
Edwards, Harold S., 45–46, 63–64, 104, 151, 170–171
Edwards, John, 174
Ego, 139
Egotism, 55
Eight Essentials of Effective
Leadership, 29–30, 34, 165, 197
Electronic communication, 94–95
E-mail, 94
Empowerment, 152
Enduring leadership,, 132–133
Engagement, 121
Enthusiasm, 143, 158
Ethics, 157, 193–194
Experimentation, 116
Exploration, 115
Face time, 83, 94, 97
Family model, the, 192–195
Feinberg, Kenneth R., 186
Feingold, Russell, 62
Fischer, Scott, 149
Fleming, Robben W., 64–65, 87, 88
Flutie, Doug, 102–103
Ford Motor Company, 35
Four Seasons, 134
Franklin, Benjamin, 167
Galarraga, Arnold, 169
Gates, Robert, 60–61, 192
GE, 108, 132, 134, 149–150
Gehry, Frank, 147
General Motors, 28, 44
Ghonim, Wael, 68
Giving back, 108, 130–131
Greenberg, Hank, 147
Greenlee, Della, 36
Guts, 106–108
Happiness, 133–135
Harper, Kim, 157
Hart, Philip, 188
Health, 37–38
Hewlett-Packard, 134
Hiring externally, 162
Hiring internally, 150, 162
Hollingsworth, Barbara, 157
Holmes, Howard S., 20, 33, 41
Holmes, Howdy, 20, 33–34, 41, 73
Honesty, 158, 170, 177, 195
Hopper, Kathleen, 157
Human capital, 126–127
Human resources, 156
Humility, 158, 162
Huntzicker, Tom, 149
IBM, 134
Ideas, ownership of, 125–126
Image, 165
Immelt, Jeff, 149
Inonye, Daniel, 147
Inspiration, 35, 122–123
Integrity, 165
Jiffy, A Family Tradition, 33
Job satisfaction, 26–28, 120
John F. Welch Leadership
Development Center, 149–150
Johnson, Harry, 65–66
Karnatz-Shifflett, Mia, 114
KCLU, 113–115
Kearney, William J., 112–113
Kelley, Brian, 157
Kennedy, Edward M., 186 King’s Speech, The, 144
Koltz, Tony, 189
Kotler, Phillip, 87
Kroc, Ray, 95, 132
Krzyzewski, Mike, 189
> Larsen, Fran S., 110–111
Lash, Rick, 59, 152
Laverty, Robert, 85–87, 88
Leader, boss vs., 53–54
Leadership pipeline, 154–158
Leadership shortcomings, 26–28
Leadership, meaning of, 25–49 Leading the Charge, 189
Learning leadership, 38–41
Lederer, William J., 54
Levin, Carl, 178
Levin, Sander, 178
Levy, Paul F., 35–36, 107, 144, 166
Limelight, 110
Limoneira Company, 45–46
Limoneira, 63–64, 104, 151
Listening, 89–95
Loyalty, 69
Lugar, Richard, 21, 123, 132, 187–188
Lying, 54–55
Madoff, Bernard, 174
Managing the Non-Profit Organization, 145
Mansfield, Mike, 188
Mathis, Suzie, 157
Matlin, Marlee, 147
McCain, John, 147
McDonald’s, 95, 132
McElroy, Barbara, 157
McKinsey & Company, 27
Meaning of leadership, 25–49
Measurement, 116
Meijer, Fred, 92, 127, 178–179
Michelson, Jan, 157
Millennials, 25–26, 43–44, 67–71
Minix, Mary, 157
Mistakes, 169, 173
Momentum, 143–144
Monaghan, Tom, 100–101
Morales, Jose, 37
Morial, Marc H., 104–105
Motivation, 121
Mulally, Alan, 35
Murata, Susan, 32–33
Mutombo, Dikembe, 111–112
Nonverbal cues, 177
Noonan, Peggy, 186
Nyberg, Ann, 38
Obama, Barack, 30
Olson, Mary, 113
Orfalea, Paul, 146
Orozco, Lance, 113
Ownership of ideas, 125–126
Page, Larry, 68
Page, Tom, 149
Pagliasotti, Ed, 190–191
Palm, Les, 78
Parks, Rosa, 161
Passion, 100–106, 115
People skills, 192
Perseverance, 179
Powell, Colin, 89
Procter & Gamble, 134
Racism, 55–56, 58–59
Rayburn, Sam, 188
Reagan, Ronald, 186, 187
Rebuilding, 175
Reese, Harold, 172–173
Regional leadership programs, 158–162
Reputation, 167
Respect, 53
Revelli, William, 160–161
Reynolds, Cynthia Furlong, 33
Riley, Pat, 31–32
Risk, 194
Roberts, John, 186
Robinson, David, 31
Robinson, Jackie, 172–173
Rodin, Judith, 104–105
Rondeau, Jim, 113–114
Roosevelt, Franklin Delano, 47–48
Rush, Richard, 32
Saban, Nick, 189
Sage Publications, 72, 74, 85
Sample, Steven, 105
San Francisco Giants, 191
Scandals, 173–174
Schecter, B.J., 153–154
Schembechler, Bo, 189
Schreiner, Richard, 132–133
Schwarzenegger, Arnold, 169
Sexism, 55–56, 57–58 Showtime, 32
Simqu, Blaise, 72–73, 74, 75, 85
Sims, Katie Binz, 37
Smith, Allan, 87–88, 122–123, 140
Special events, 128–130
Spitzer, Eliot, 174
Stepping aside, 139–164
Success, 91
Ten Powerful Phrases for Positive People, 40
Thain, John, 173–174
Thompson, William, 21, 126, 142, 143
Tichy, Noel M., 84–85
Tomlinso-Keasey, Carol, 171, 172
Toyoda, Sakichi, 86
Toyota, 166
Training, 162
Trust, 69, 173–175
Truth, 169–170, 177
Tyranny, 55 Ugly American, The, 54
Ugly executive, the, 54–60
Value proposition, 69–70
VanderKlipp, Mark, 70–71, 152–153
Vickery, C. Paige, 147
Virtual employees, 72–76
Vision, 193
Volunteerism, 108
Walgreen Jr., Charles, 20
Walsh, Bill, 127, 146
Warren, David L. 93, 95
Watts, J.C., 168
Wayfinding, 70–71
Webster-Smith, Vanessa, 37
Welch, Jack, 108, 132, 149
Werhane, William, 120
Wharton, Dolores D., 108–110
Wharton, Jr., Clifton R., 106, 108–110
White, Lynaire, 157
Wooden, John, 189
Woods, Tiger, 166
Woodson, Charles, 111
Written communication, 84, 89, 95–96
Young, Steve, 127
Zinni, Anthony C., 79, 179–180. 189
Zuckerberg, Mark, 67–68
Zumwalt, Elmo R. “Bud,” 35, 61–63, 88, 170
About the Author
Ritch K. Eich, PhD, is a nationally recognized marketing, branding, public relations, and leadership practitioner with more than 30 years of executive success. His business experience spans some of the “best and brightest” organizations in the for-profit and non-profit sectors in hospitals, agriculture, higher education, health insurance, and government. Ritch has led marketing, branding, and communications divisions at such premier institutions as Stanford University Medical Center, Blue Shield of California, and Indiana University Medical Center. Ritch has held key recruiting, business development, and fundraising positions at Pomona College, St. Joseph Mercy Hospital System, and the University of Michigan. More recently, he spearheaded the highly successful branding initiative at California Lutheran University during his six years as their first vice president of marketing.
The author of numerous publications, public papers, opinion pieces, and convention presentations, Ritch’s efforts have been recognized by the Council for the Advancement and Support of Education (CASE), Strategic Healthcare Marketing, the Association of American Medical Colleges (AAMC), the U.S Navy and Marine Corps, the U.S. Senate, HERMES awards, the international MarCom Awards organization, and other professional associations.
Ritch was elected to the board of directors of the University of Michigan Alumni Association, an independent organization that serves approximately 500,000 alumni and friends of the university. He was also selected to join the boards of directors of the Santa Barbara and Ventura Colleges of Law and the Kingsmen Shakespeare Festival. He is a past chair of the board of trustees of Los Robles Hospital and Medical Center and is also a past member of Rotary and United Way. Ritch was also a Pharmaceutical Research and Manufacturers Association Fellow at Abbott Laboratories in Chicago. He served on the founding board of trustees of the University of California–Merced Foundation, on the founding boards of directors for the Ronald McDonald House of West Michigan and the USS Indianapolis Memorial. Ritch also served on the board of VCEDA (Ventura County Economic Development Association) and the University of Michigan Military ROTC Board, and he is a graduate of Leadership San Francisco and Stanley K. Lacy’s Executive Leadership Association’s Opportunity Indianapolis.
He has served on military academies’ selection committees for U.S. Senators from Michigan and Indiana. Ritch achieved the rank of Captain, U.S. Naval Reserve, and has served in the Pentagon, the Joint Chiefs of Staff, NATO, the Pacific and Atlantic fleets, as well as other joint commands.
He is married to the former Joan Taylor Cummings of Greenville, Michigan. They have two sons, Geoff and Ted, who graduated with academic honors from the U.S. Naval Academy and Vanderbilt University, respectively. Geoff, a former Marine Harrier pilot who flew combat missions in both Iraq and Afghanistan, is an executive director at Amgen, Inc. in Thousand Oaks, California. Ted, who
served two tours in the Persian Gulf enforcing UN sanctions against Iraq and subsequently during Operation Enduring Freedom, is an attorney with Hogan Lovells in Washington, D.C.
Ritch believes it is a leader’s reponsibilty to share his expetise and experience with others, and has served in a voluntary leadership position at the following organizations:
USS Indianpolis Memorial. Photo by Joan Taylor Cummings Eich.
KCLU-FM (NPR) Studios. Photo by Erik Hagen/California Luthern University.
Western Michigan Ronald McDonald House. Photo by Craig VanDerLende/Ronald McDonald House of Western Michigan.
The University Of California–Merced. Photo by UC Merced Office of Communications.
United States Navy Memorial, Washington, D.C. All Rights Reserved. Used with the permission of the United States Navy Memorial Foundation (www.navymemorial.org).
Table of Contents
Cover Page
Title Page
Copyright Page
Dedication
Acknowledgments
Contents
Foreword
Introduction
Chapter 1 The Meaning of Real Leadership
Chapter 2 Real Leaders Don’t Boss
Chapter 3 Real Leaders Communicate
Chapter 4 Real Leaders Have a Unique Make-Up
Chapter 5 Real Leaders Value and Support Those They Lead
Chapter 6 Real Leaders Know When to Shut Up and Get Out of the Way
Chapter 7 Real Leaders Know the Difference Between Character and Integrity
Chapter 8 Get Ready to Lead
Notes
Bibliography
Helpful Websites and Blogs
Index
About the Author