Real Leaders Don't Boss Read online

  Tichy, Noel M., and Eli Cohen. “GE’s Crotonville: A Staging Ground for Corporate Revolution.” The Academy of Management EXECUTIVE III, no. 2 (1989).

  ———. The Leadership Engine. New York: Collins Business Essentials, 2007.

  Vogel, Steve. “Saluting the Admiral Who Steered the Navy.” The Washington Post (January 11, 2000), B01.

  Walsh, Bill, Steve Jamison, and Craig Walsh. The Score Takes Care of Itself. New York: Portfolio, 2009.

  Weick, Karl E., and Kathleen M. Sutcliffe. Managing the Unexpected. San Francisco, Calif.: Jossey-Bass, 2001.

  Weiss, Alan. “Good Enough” Isn’t Enough...: Nine Challenges for Companies That Choose to Be Great. New York: AMACOM, 2000.

  Weiss, Kenneth R. “No Longer the University of Second Choice.” Los Angeles Times Magazine (September 17, 2000).

  Welch, Jack. Winning. New York: HarperCollins, 2005.

  Whitehead, Don. The Dow Story. New York: McGraw-Hill, 1968.

  Woodall, Marian, K. Thinking on Your Feet. Bend, Oreg.: PBC, 1996.

  Zenger, John H., and Joseph Folkman. The Extraordinary Leader. New York: McGraw-Hill, 2002.

  Helpful Websites and Blogs

  Aaker on Brands (www.prophet.com/blog/aakeronbrands): A blog from David Aaker, recognized authority on brands, and vice chairman of Prophet, global strategic brand and marketing consultants.

  Eich Associated (www.eichassociated.com): Strategic branding, marketing and communications, and management coaching firm headed by author Ritch K. Eich.

  Harvard Business Review Blog Network (http://blogs.hbr.org): A series of blogs from all kinds of business, management, and leadership experts, along with others.

  Hay Group (www.haygroup.com/ww/Index.aspx): Global management consulting firm with lots of useful information on leadership, management, business strategies, and more.

  Leadership At Work/Harvard Business Review (http://blogs.hbr.org/baldoni/): A blog by John Baldoni, leadership expert, consultant, author, and executive coach; more blogs from Baldoni at www.johnbaldoni.com.

  McKinsey Quarterly (https://www.mckinseyquarterly.com/home.aspx): An online business journal of business management strategy articles, surveys, and interviews from global business management and consultants, McKinsey & Company.

  Seth’s Blog (http://sethgodin.typepad.com/): A blog from Seth Godin, top-selling author, marketing expert, and leadership guru.

  Work Matters (http://bobsutton.typepad.com/): A blog by Robert (Bob) Sutton, professor of management science and engineering at Stanford University, and an expert on the psychology of business and management.

  Index

  Abbott Laboratories, 122, 134

  Adversity, 144–147

  AIG, 44, 174

  Alexander, Kathryn, 157

  Ali, Muhammad, 147

  Alioto, Mario, 191–192

  Alsop, Ron, 43

  Alter, Karen, 157

  Ames, Larry, 102, 153–154

  Andres, Mike, 190

  Approaches to leadership, 42–44

  Arndt, Vicki, 31

  Arrogance, 55

  Assessment, 115

  Baker, Dusty, 130–131, 132

  Baker, Howard, 188

  Baltimore Colts Marching Band, 179

  Barnes, Melody, 186

  Barrymore, Drew, 147

  Beachler, Kenneth, 105–106

  Bench strength, 156

  Bennis, Warren, 105

  Benson, Jerry, 88

  Bernanke, Ben, 85

  Blackwood, R. Duke, 92

  Blue Shield, 191

  BMW, 134

  Bollinger, Lee, 107–108

  Boss, leader vs., 53–54

  Bosses, health and, 37–38

  Bradbury, Michael, 38, 39, 43, 68–69, 167–168, 170, 195

  Brandon, David, 124–125, 168–169, 180

  Brin, Sergey, 68

  British Petroleum, 166

  Bryant, Dennis, 36

  Bullies, 56

  Burdick, Eugene, 54

  Calendar integrity, 75

  Change, 73–74, 141–143, 171, 195

  Character, 165–183

  Chelsea Milling, 20, 33–34, 41, 73

  Churchill, Winston, 39

  Clinton, Bill, 62, 167–168, 170

  Coats, Dan, 101

  Commitment, 104, 163

  Communication, 53, 83–98

  Community, 125–126

  Compensation, 197

  Complacency, 140

  Conference Board, The, 26, 27

  Conflict, 53

  Consensus, 187

  Contrarian’s Guide to Leadership, A, 105

  Conviction, 179 Copy This!, 146

  Corbin Design, 70

  Corporate culture, 123–125, 194

  Credibility, 176–178

  Crisis, 145

  Crowe, Jr., William J., 142–143

  Darling, Larry, 149

  Deming, W. Edwards, 86

  DeVos, Rich, 40, 192

  Doan, Leland, 88, 188–189

  Domino’s Pizza, 21, 100, 125

  Dow Chemical, 188 Dow Story, The, 188

  Dow, Alden B., 158

  Dow, Herbert, 158

  Drive, 187

  Drucker, Peter, 145

  Economic challenges, 45–46

  Edwards, Harold S., 45–46, 63–64, 104, 151, 170–171

  Edwards, John, 174

  Ego, 139

  Egotism, 55

  Eight Essentials of Effective

  Leadership, 29–30, 34, 165, 197

  Electronic communication, 94–95

  E-mail, 94

  Empowerment, 152

  Enduring leadership,, 132–133

  Engagement, 121

  Enthusiasm, 143, 158

  Ethics, 157, 193–194

  Experimentation, 116

  Exploration, 115

  Face time, 83, 94, 97

  Family model, the, 192–195

  Feinberg, Kenneth R., 186

  Feingold, Russell, 62

  Fischer, Scott, 149

  Fleming, Robben W., 64–65, 87, 88

  Flutie, Doug, 102–103

  Ford Motor Company, 35

  Four Seasons, 134

  Franklin, Benjamin, 167

  Galarraga, Arnold, 169

  Gates, Robert, 60–61, 192

  GE, 108, 132, 134, 149–150

  Gehry, Frank, 147

  General Motors, 28, 44

  Ghonim, Wael, 68

  Giving back, 108, 130–131

  Greenberg, Hank, 147

  Greenlee, Della, 36

  Guts, 106–108

  Happiness, 133–135

  Harper, Kim, 157

  Hart, Philip, 188

  Health, 37–38

  Hewlett-Packard, 134

  Hiring externally, 162

  Hiring internally, 150, 162

  Hollingsworth, Barbara, 157

  Holmes, Howard S., 20, 33, 41

  Holmes, Howdy, 20, 33–34, 41, 73

  Honesty, 158, 170, 177, 195

  Hopper, Kathleen, 157

  Human capital, 126–127

  Human resources, 156

  Humility, 158, 162

  Huntzicker, Tom, 149

  IBM, 134

  Ideas, ownership of, 125–126

  Image, 165

  Immelt, Jeff, 149

  Inonye, Daniel, 147

  Inspiration, 35, 122–123

  Integrity, 165

  Jiffy, A Family Tradition, 33

  Job satisfaction, 26–28, 120

  John F. Welch Leadership

  Development Center, 149–150

  Johnson, Harry, 65–66

  Karnatz-Shifflett, Mia, 114

  KCLU, 113–115

  Kearney, William J., 112–113

  Kelley, Brian, 157

  Kennedy, Edward M., 186 King’s Speech, The, 144

  Koltz, Tony, 189

  Kotler, Phillip, 87

  Kroc, Ray, 95, 132

  Krzyzewski, Mike, 189

>   Larsen, Fran S., 110–111

  Lash, Rick, 59, 152

  Laverty, Robert, 85–87, 88

  Leader, boss vs., 53–54

  Leadership pipeline, 154–158

  Leadership shortcomings, 26–28

  Leadership, meaning of, 25–49 Leading the Charge, 189

  Learning leadership, 38–41

  Lederer, William J., 54

  Levin, Carl, 178

  Levin, Sander, 178

  Levy, Paul F., 35–36, 107, 144, 166

  Limelight, 110

  Limoneira Company, 45–46

  Limoneira, 63–64, 104, 151

  Listening, 89–95

  Loyalty, 69

  Lugar, Richard, 21, 123, 132, 187–188

  Lying, 54–55

  Madoff, Bernard, 174

  Managing the Non-Profit Organization, 145

  Mansfield, Mike, 188

  Mathis, Suzie, 157

  Matlin, Marlee, 147

  McCain, John, 147

  McDonald’s, 95, 132

  McElroy, Barbara, 157

  McKinsey & Company, 27

  Meaning of leadership, 25–49

  Measurement, 116

  Meijer, Fred, 92, 127, 178–179

  Michelson, Jan, 157

  Millennials, 25–26, 43–44, 67–71

  Minix, Mary, 157

  Mistakes, 169, 173

  Momentum, 143–144

  Monaghan, Tom, 100–101

  Morales, Jose, 37

  Morial, Marc H., 104–105

  Motivation, 121

  Mulally, Alan, 35

  Murata, Susan, 32–33

  Mutombo, Dikembe, 111–112

  Nonverbal cues, 177

  Noonan, Peggy, 186

  Nyberg, Ann, 38

  Obama, Barack, 30

  Olson, Mary, 113

  Orfalea, Paul, 146

  Orozco, Lance, 113

  Ownership of ideas, 125–126

  Page, Larry, 68

  Page, Tom, 149

  Pagliasotti, Ed, 190–191

  Palm, Les, 78

  Parks, Rosa, 161

  Passion, 100–106, 115

  People skills, 192

  Perseverance, 179

  Powell, Colin, 89

  Procter & Gamble, 134

  Racism, 55–56, 58–59

  Rayburn, Sam, 188

  Reagan, Ronald, 186, 187

  Rebuilding, 175

  Reese, Harold, 172–173

  Regional leadership programs, 158–162

  Reputation, 167

  Respect, 53

  Revelli, William, 160–161

  Reynolds, Cynthia Furlong, 33

  Riley, Pat, 31–32

  Risk, 194

  Roberts, John, 186

  Robinson, David, 31

  Robinson, Jackie, 172–173

  Rodin, Judith, 104–105

  Rondeau, Jim, 113–114

  Roosevelt, Franklin Delano, 47–48

  Rush, Richard, 32

  Saban, Nick, 189

  Sage Publications, 72, 74, 85

  Sample, Steven, 105

  San Francisco Giants, 191

  Scandals, 173–174

  Schecter, B.J., 153–154

  Schembechler, Bo, 189

  Schreiner, Richard, 132–133

  Schwarzenegger, Arnold, 169

  Sexism, 55–56, 57–58 Showtime, 32

  Simqu, Blaise, 72–73, 74, 75, 85

  Sims, Katie Binz, 37

  Smith, Allan, 87–88, 122–123, 140

  Special events, 128–130

  Spitzer, Eliot, 174

  Stepping aside, 139–164

  Success, 91

  Ten Powerful Phrases for Positive People, 40

  Thain, John, 173–174

  Thompson, William, 21, 126, 142, 143

  Tichy, Noel M., 84–85

  Tomlinso-Keasey, Carol, 171, 172

  Toyoda, Sakichi, 86

  Toyota, 166

  Training, 162

  Trust, 69, 173–175

  Truth, 169–170, 177

  Tyranny, 55 Ugly American, The, 54

  Ugly executive, the, 54–60

  Value proposition, 69–70

  VanderKlipp, Mark, 70–71, 152–153

  Vickery, C. Paige, 147

  Virtual employees, 72–76

  Vision, 193

  Volunteerism, 108

  Walgreen Jr., Charles, 20

  Walsh, Bill, 127, 146

  Warren, David L. 93, 95

  Watts, J.C., 168

  Wayfinding, 70–71

  Webster-Smith, Vanessa, 37

  Welch, Jack, 108, 132, 149

  Werhane, William, 120

  Wharton, Dolores D., 108–110

  Wharton, Jr., Clifton R., 106, 108–110

  White, Lynaire, 157

  Wooden, John, 189

  Woods, Tiger, 166

  Woodson, Charles, 111

  Written communication, 84, 89, 95–96

  Young, Steve, 127

  Zinni, Anthony C., 79, 179–180. 189

  Zuckerberg, Mark, 67–68

  Zumwalt, Elmo R. “Bud,” 35, 61–63, 88, 170

  About the Author

  Ritch K. Eich, PhD, is a nationally recognized marketing, branding, public relations, and leadership practitioner with more than 30 years of executive success. His business experience spans some of the “best and brightest” organizations in the for-profit and non-profit sectors in hospitals, agriculture, higher education, health insurance, and government. Ritch has led marketing, branding, and communications divisions at such premier institutions as Stanford University Medical Center, Blue Shield of California, and Indiana University Medical Center. Ritch has held key recruiting, business development, and fundraising positions at Pomona College, St. Joseph Mercy Hospital System, and the University of Michigan. More recently, he spearheaded the highly successful branding initiative at California Lutheran University during his six years as their first vice president of marketing.

  The author of numerous publications, public papers, opinion pieces, and convention presentations, Ritch’s efforts have been recognized by the Council for the Advancement and Support of Education (CASE), Strategic Healthcare Marketing, the Association of American Medical Colleges (AAMC), the U.S Navy and Marine Corps, the U.S. Senate, HERMES awards, the international MarCom Awards organization, and other professional associations.

  Ritch was elected to the board of directors of the University of Michigan Alumni Association, an independent organization that serves approximately 500,000 alumni and friends of the university. He was also selected to join the boards of directors of the Santa Barbara and Ventura Colleges of Law and the Kingsmen Shakespeare Festival. He is a past chair of the board of trustees of Los Robles Hospital and Medical Center and is also a past member of Rotary and United Way. Ritch was also a Pharmaceutical Research and Manufacturers Association Fellow at Abbott Laboratories in Chicago. He served on the founding board of trustees of the University of California–Merced Foundation, on the founding boards of directors for the Ronald McDonald House of West Michigan and the USS Indianapolis Memorial. Ritch also served on the board of VCEDA (Ventura County Economic Development Association) and the University of Michigan Military ROTC Board, and he is a graduate of Leadership San Francisco and Stanley K. Lacy’s Executive Leadership Association’s Opportunity Indianapolis.

  He has served on military academies’ selection committees for U.S. Senators from Michigan and Indiana. Ritch achieved the rank of Captain, U.S. Naval Reserve, and has served in the Pentagon, the Joint Chiefs of Staff, NATO, the Pacific and Atlantic fleets, as well as other joint commands.

  He is married to the former Joan Taylor Cummings of Greenville, Michigan. They have two sons, Geoff and Ted, who graduated with academic honors from the U.S. Naval Academy and Vanderbilt University, respectively. Geoff, a former Marine Harrier pilot who flew combat missions in both Iraq and Afghanistan, is an executive director at Amgen, Inc. in Thousand Oaks, California. Ted, who
served two tours in the Persian Gulf enforcing UN sanctions against Iraq and subsequently during Operation Enduring Freedom, is an attorney with Hogan Lovells in Washington, D.C.

  Ritch believes it is a leader’s reponsibilty to share his expetise and experience with others, and has served in a voluntary leadership position at the following organizations:

  USS Indianpolis Memorial. Photo by Joan Taylor Cummings Eich.

  KCLU-FM (NPR) Studios. Photo by Erik Hagen/California Luthern University.

  Western Michigan Ronald McDonald House. Photo by Craig VanDerLende/Ronald McDonald House of Western Michigan.

  The University Of California–Merced. Photo by UC Merced Office of Communications.

  United States Navy Memorial, Washington, D.C. All Rights Reserved. Used with the permission of the United States Navy Memorial Foundation (www.navymemorial.org).

  Table of Contents

  Cover Page

  Title Page

  Copyright Page

  Dedication

  Acknowledgments

  Contents

  Foreword

  Introduction

  Chapter 1 The Meaning of Real Leadership

  Chapter 2 Real Leaders Don’t Boss

  Chapter 3 Real Leaders Communicate

  Chapter 4 Real Leaders Have a Unique Make-Up

  Chapter 5 Real Leaders Value and Support Those They Lead

  Chapter 6 Real Leaders Know When to Shut Up and Get Out of the Way

  Chapter 7 Real Leaders Know the Difference Between Character and Integrity

  Chapter 8 Get Ready to Lead

  Notes

  Bibliography

  Helpful Websites and Blogs

  Index

  About the Author